Frequently Asked Questions

Why collars and leashes?

These are necessities for every dog. Imagine trying to walk, socialize, or exercise your dog in public without a collar or a leash. Rescues and shelters bare the financial burden of providing all other necessities, so our partners are ecstatic when they receive your gently-used Get Wagging products.

What size collar fits my dog?

Please see our sizing chart here.

What kind of charities do you support?

We support any group whose purpose is to save an animal, and does so by dedicating their resources to harbor and help find these animals a permanent home.

Are there any shipping fees?

Glad you asked! Shipping is free, including return shipping for our monthly subscribers. We proudly cover return shipping so that your gently-used Get Wagging collars and leashes can be promptly received and delivered to a dog in need.

Where are your products made?

Get Wagging products are made in the USA, and most of our materials are sourced from American manufacturers. The final product is assembled in Austin, Texas.

Can I purchase without a subscription?

You sure can! Visit our Buy-One Give-One store to purchase individual products, gifts, and exclusive collections that are not found in our subscription boxes. For every purchase of a collar or collar and leash set from our store, another is donated to a dog in need.

Can I gift a subscription? 

Absolutely! This is a popular option as Get Wagging makes an excellent gift. You can designate any order as a gift, and write a personal message, during the checkout process.

Do you offer martingale collars and harnesses?

Not right now, but we plan to introduce these options soon. The best way to stay informed about new products is to join our newsletter.

How much does Get Wagging cost?

Our basic plan, The Collar Club, includes a fun, new collar every month for as low as $15* a month (*when you subscribe for 12 months). A matching leash can also be included in your box for just 10 more dollars per box, as part of our Haute Dog plan. Please keep in mind all prices are in USD and do not include taxes.

When will I be billed?

You will be billed on the 8th of each month. Your plan will automatically renew on the 8th of the month following the last delivery of your current plan.  You can always cancel the upcoming renewal at anytime. 

When will I receive my box?

Subscription orders received between the 26th of the previous month, and the 26th of the current month, are mailed on the 27th of the current month, and include a collar or collar and leash set from next month's collection.

How do I change or cancel my subscription?

You can make these changes to your subscription by signing in to your account.

What is your refund policy?

If you’re not satisfied with your purchase, please reach out to us at info@getwagging.com and let us help replace or refund your original purchase.

Have another question?

Send us an email at info@getwagging.com, and we will promptly get back to you.

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