Frequently Asked Questions

Why collars and leashes?

These are necessities for every dog. Imagine trying to walk, socialize, or exercise your dog in public without a collar or a leash. Rescues and shelters bare the financial burden of providing all other necessities, so our partners are ecstatic when they receive your gently-used Get Wagging products to be reused at their shelters.

What size collar fits my dog?

Please see our sizing chart here.

What kind of charities do you support?

We support any group whose purpose is to save an animal, and does so by dedicating their resources to harbor and help find these animals a permanent home.

Are there any shipping fees?

Glad you asked! Our subscription plans include free, two-way shipping for deliveries within the US. This also includes return shipping so that your gently-used Get Wagging products can be promptly donated and reused. For all other purchases, we offer USPS shipping options.

Where are your products made?

Get Wagging products are made in the USA, and most of our materials are sourced from American manufacturers. The final product is assembled in Austin, Texas.

Can I purchase without a subscription?

You sure can! Visit our Shop to purchase individual products, gifts, and exclusive collections that are not available anywhere else!

Can I gift a subscription? 

Absolutely! This is a popular option as Get Wagging makes an excellent gift. You can designate any order as a gift and also write a personal message during checkout.

Do you offer harnesses?

Not right now, but we plan to introduce this  option soon. The best way to stay informed about new products is to join our newsletter or follow us on social media.

How much does Get Wagging cost?

Our basic plan includes a new collar every month for as low as $15* a month (*when you prepay 12 months). A matching leash can also be included in your box for just 10 more dollars per box. All prices are in USD and do not include taxes.

When will I be billed?

You will be billed on the 8th of each month. Your plan will automatically renew on the 8th of the month following the last delivery of your current plan.  You can always cancel the upcoming renewal at anytime. 

When will I receive my box?

Subscription orders received between the 26th of the previous month, and the 26th of the current month, are mailed on the 27th of the current month, and include a collar or collar and leash set from next month's collection.

How do I change or cancel my subscription?

You can make these changes to your subscription by signing in to your account.

What is your refund policy?

If you’re not satisfied with your purchase, please reach out to us at info@getwagging.com and let us help replace or refund your original purchase.

Have another question?

Send us an email at info@getwagging.com, and we will promptly get back to you.

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